Jobs

Technical Support Analyst

Administration

Date Posted: October 07, 2020

Job Location: Quesnel

Job Type: Coop

Start: Immediately

Company: West Fraser Timber Co. Ltd.

Website: www.westfraser.com

Address: 1250 Brownmiller Road, Quesnel, British Columbia, Canada V2J 6P5

Job Description

West Fraser is a leading diversified North American forest
products company. We are listed on the TSX and recognized for the
seventh time, as one of Canada’s Top 100 Employers and one of
Canada’s Best Employers for Recent Graduates in 2020. Are you
interested in working for a company that offers both a challenging
work environment and a rewarding career path? We are looking for an
individual who is interested in a long-term career with West
Fraser. Our Information Technology team in Quesnel, BC has an
opportunity for a:

TECHNICAL SUPPORT
ANALYST

Reporting to our Manager of Customer Service, in our IT group,
your role provides support, analysis, and development assistance
for all technology that supports the daily operation of our
facilities. 

Responsibilities:

  • Troubleshooting technical support issues that have escalated
    beyond service desk
  • Provide primary computer systems support for all West Fraser
    facilities
  • Provide hands-on experience in technical support for 100+
    Windows-based PCs, laptops and printers
  • Install, maintain, and troubleshoot end user workstation
    hardware, peripheral devices, software and network hardware
  • Perform on-site assistance for central IT staff to help
    diagnose and resolve complex computer hardware and software
    problems and implement corrective solutions
  • Respond to incoming calls, service tickets and/or e-mails
    regarding problems
  • Accurately document and manage trouble instances in the IT
    trouble ticket system according to the established guidelines
  • Develop and maintain an inventory of all IT infrastructure
    components
  • Participation in projects implementing new technologies to
    support strategic initiatives
  • Support the development and implementation of new computer
    projects and new hardware installations
  • Work with vendors that support various technology related
    services (e.g. cabling, third-party support, mill
    applications)
  • If necessary, liaise with third-party support and PC equipment
    vendors
  • Forward mill-level ideas or concerns to IT management
  • Gaining exposure to maintenance and reliability areas of our
    business operations
  • Integrating into a team of professionals motivated to use
    technology to give our organization a competitive advantage

Required Skills:

  • A Two-year degree in Information Technology or equivalent
    technical certifications
  • Experience working in a team, customer service focused
    environment
  • A self-starter & self-motivator
  • Strong technical, problem-solving, and trouble-shooting
    skills
  • Knowledge of/Experience with Windows 7 and later
  • Knowledge of/Experience performing PC & server maintenance
    on hardware, OS and system software
  • Knowledge of/Experience with Windows Server 2008 & above,
    LINUX and UNIX
  • Knowledge of network infrastructure, VM server setup and
    configuration
  • Required to work after hours and weekends at times
  • Excellent written and verbal communication skills
  • Ability to travel 25% – 50% of the time, including occasional
    international travel to the United States

West Fraser believes strongly in promoting from within. We are
looking for an individual interested in a long-term career with us.
We offer an excellent compensation package including a competitive
salary, excellent benefits, an outstanding pension plan and
relocation package.

If this position sounds like the career for you, submit your
resume and cover letter in confidence on our website at www.westfraser.com/jobs

We thank all candidates for their interest; however, only
those selected for an interview will be contacted.

Job Conditions

  • Minimum experience: 0 to 1 year
  • Minimum educational level: Grade 12 or Equivalent
  • Language: English

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